Click here to close now.

Welcome!

Symbian Authors: Jack Newton, Kevin Benedict, Matthew Lobas, Shelly Palmer, RealWire News Distribution

Blog Feed Post

New independent survey predicts 7 out of 10 UK businesses will be using VoIP by next year

… "VoIP adoption in the workplace will accelerate once audiences understand the true business benefits and how technology in this area has advanced," says Telappliant®…

LONDON - Thursday 12th April 2012 - Telappliant, the leading Internet telephony provider for UK based small to medium sized enterprises (SMEs), today released findings from a new survey which revealed that almost 7 out of 10 UK businesses will be using VoIP telephony services by 2013.

The study, which questioned 100 UK businesses from a variety of industries, showed that 41 per cent of UK companies are already actively using VoIP telephony to improve efficiencies within their business, while a further 25 per cent have plans to review and implement VoIP within the next 12 months. The data also indicated that businesses with a head count of 100 - 500 people are embracing the technology faster than smaller businesses.

The two primary reasons given for using VoIP telephony were the need "to reduce overall telephony costs for our business" (68 per cent), and "to allow staff more flexibility to work from home or from another location" (22 per cent).

The survey also revealed three perceived internal barriers to switching over to VoIP services. The main concern was that VoIP is "perceived as delivering poor quality or unreliable service" (42 per cent); secondly, the "benefits are not fully understood by management team within the business" (32 per cent); the third barrier cited was that VoIP is "perceived as too much effort to deploy or maintain" (25 per cent). However 99 per cent of businesses that implemented VoIP confirmed that there to be substantial return in terms of cost savings, flexible working and enhanced customer service.

Tan Aksoy, Chief Executive Officer at Telappliant, commented, "In reality, VoIP telephony has moved a long way forward since the days of staff having to plug a headset into their desktop computer. Modern VoIP services are easy to set up, reliable and offer crystal-clear call quality. With advanced telephony features usually only found on high-end phone systems, VoIP gives SMEs a range of tools to compete more effectively with their larger competitors. Functionality such as audio conferencing, call recording and IVRs (Interactive Virtual Receptionists that automatically route calls to the correct department) will enable businesses to work smarter and more efficiently."

VoIP is also extremely scalable - and is not just limited to the office," Tan continued. "Staff can use a special SIM card to extend their office phone extension to any 3G mobile handset, meaning they can carry their desk phone in their pocket. This is ideal for staff that spend a lot of time on the road, home workers or any employee that does not want to be tied to their desk. And because staff are linked directly to the office VoIP network, there are no expensive mobile phone bills. This kind of improved efficiency and saving can't be ignored by businesses that want to improve their bottom line, or by London-based companies that need to ensure business continuity during the Olympics."

Summary of key findings of the Telappliant VoIP survey:

  • VoIP adoption is growing and will continue to grow: 50 per cent of businesses with a head count of 100 - 500 people are actively using VoIP telephony services, and a quarter of small businesses with a head count of 5 - 100 are also already using VoIP telephony services. A third of small businesses are also reviewing the possible introduction of VoIP in the next 12 months.
  • Cost reduction is still a key driver for implementing VoIP: 68 per cent of businesses using VoIP said that they switched to VoIP to reduce overall telephony costs.

  • VoIP supports changing work patterns: 22 per cent of VoIP-using businesses said that they are using VoIP to allow staff greater flexibility to work from home or from another location.

  • Barriers of change are based on perception rather than fact: The survey highlighted three reasons why some businesses have not yet switched to VoIP: perception of the quality and reliability of VoIP services; benefits not fully understood by the business managers; and perception that the switch will take too much effort.

Telappliant owns one of the largest VoIP networks in the UK and has over eighty thousand subscribers benefiting from its telephony services. Fully ISO 9001 certified, Telappliant is unique in being able to deliver innovative, integrated end-to-end VoIP telephony solutions coupled with high quality business support. For further information about Telappliant's business VoIP telephony services, visit www.telappliant.com.

Notes to editor
The survey was conducted by independent technology market research specialists Vanson Bourne in March 2012. 100 UK businesses were surveyed. The following sectors; financial services; manufacturing; retail, distribution & transport; business & professional services; were equally represented in the 100 interviews. The surveyed group also represented in equal proportion the following size bands; 5 - 100 employees and 100 - 500 employees.

About Telappliant®
Telappliant provides Voice over IP (VoIP) telephony services to UK based SMEs. Telappliant has been delivering Internet telephony solutions since 2003 and owns one of the largest VoIP networks in the UK, with over eighty thousand subscribers.

Telappliant delivers feature rich, highly advanced Internet telephony solutions and offers a range of services including hosted and on-site IP PBX, SIP trunking, VoIP-optimised broadband, global telephone numbers from over 40 countries and a range of call plans. The company is uniquely positioned to deliver state-of-the art, integrated end-to-end solutions and offers high quality business support and dedicated, focused account management.

A founding member of the Internet Telephony Services Providers Association (ITSPA) and ITSPA Awards 2012 Finalist, the company is fully ISO 9001 certified. For information about the services available visit http://www.telappliant.com.

Lena Ahad
Technology PR
[email protected]
http://www.technologypr.eu/
+44 (0)7908 725212

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
One of the biggest impacts of the Internet of Things is and will continue to be on data; specifically data volume, management and usage. Companies are scrambling to adapt to this new and unpredictable data reality with legacy infrastructure that cannot handle the speed and volume of data. In his session at @ThingsExpo, Don DeLoach, CEO and president of Infobright, will discuss how companies need to rethink their data infrastructure to participate in the IoT, including: Data storage: Understanding the kinds of data: structured, unstructured, big/small? Analytics: What kinds and how responsiv...
Cloudian, Inc., the leading provider of hybrid cloud storage solutions, today announced availability of Cloudian HyperStore 5.1 software. HyperStore 5.1 is an enhanced Amazon S3-compliant, plug-and-play hybrid cloud software solution that now features full Apache Hadoop integration. Enterprises can now transform big data into smart data by running Hadoop analytics on HyperStore software and appliances. This in-place analytics, with no need to offload data to other systems for Hadoop analyses, enables customers to derive meaningful business intelligence from their data quickly, efficiently and ...
Since 2008 and for the first time in history, more than half of humans live in urban areas, urging cities to become “smart.” Today, cities can leverage the wide availability of smartphones combined with new technologies such as Beacons or NFC to connect their urban furniture and environment to create citizen-first services that improve transportation, way-finding and information delivery. In her session at @ThingsExpo, Laetitia Gazel-Anthoine, CEO of Connecthings, will focus on successful use cases.
Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more. In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of presentation. In her session at @ThingsExpo, Jocelyn Scheirer, CEO & Founder of Bionolux, will discuss ho...
Roberto Medrano, Executive Vice President at SOA Software, had reached 30,000 page views on his home page - http://RobertoMedrano.SYS-CON.com/ - on the SYS-CON family of online magazines, which includes Cloud Computing Journal, Internet of Things Journal, Big Data Journal, and SOA World Magazine. He is a recognized executive in the information technology fields of SOA, internet security, governance, and compliance. He has extensive experience with both start-ups and large companies, having been involved at the beginning of four IT industries: EDA, Open Systems, Computer Security and now SOA.
When it comes to the Internet of Things, hooking up will get you only so far. If you want customers to commit, you need to go beyond simply connecting products. You need to use the devices themselves to transform how you engage with every customer and how you manage the entire product lifecycle. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, will show how “product relationship management” can help you leverage your connected devices and the data they generate about customer usage and product performance to deliver extremely compelling and reliabl...
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...
Operational Hadoop and the Lambda Architecture for Streaming Data Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, representing a model of how to analyze rea...
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - is now accepting submissions to demo smart cars on the Expo Floor. Smart car sponsorship benefits include general brand exposure and increasing engagement with the developer ecosystem.
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
When it comes to the Internet of Things, hooking up will get you only so far. If you want customers to commit, you need to go beyond simply connecting products. You need to use the devices themselves to transform how you engage with every customer and how you manage the entire product lifecycle. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, will show how “product relationship management” can help you leverage your connected devices and the data they generate about customer usage and product performance to deliver extremely compelling and reliabl...
SYS-CON Events announced today that SoftLayer, an IBM company, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015 at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place November 3–5, 2015 at the Santa Clara Convention Center in Santa Clara, CA. SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from ...
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
The IoT market is projected to be $1.9 trillion tidal wave that’s bigger than the combined market for smartphones, tablets and PCs. While IoT is widely discussed, what not being talked about are the monetization opportunities that are created from ubiquitous connectivity and the ensuing avalanche of data. While we cannot foresee every service that the IoT will enable, we should future-proof operations by preparing to monetize them with extremely agile systems.
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. Learn about IoT, Big Data and deployments processing massive data volumes from wearables, utilities and other machines.