Welcome!

Symbian Authors: Kevin Benedict, Matthew Lobas, Shelly Palmer, RealWire News Distribution

Blog Feed Post

New independent survey predicts 7 out of 10 UK businesses will be using VoIP by next year

… "VoIP adoption in the workplace will accelerate once audiences understand the true business benefits and how technology in this area has advanced," says Telappliant®…

LONDON - Thursday 12th April 2012 - Telappliant, the leading Internet telephony provider for UK based small to medium sized enterprises (SMEs), today released findings from a new survey which revealed that almost 7 out of 10 UK businesses will be using VoIP telephony services by 2013.

The study, which questioned 100 UK businesses from a variety of industries, showed that 41 per cent of UK companies are already actively using VoIP telephony to improve efficiencies within their business, while a further 25 per cent have plans to review and implement VoIP within the next 12 months. The data also indicated that businesses with a head count of 100 - 500 people are embracing the technology faster than smaller businesses.

The two primary reasons given for using VoIP telephony were the need "to reduce overall telephony costs for our business" (68 per cent), and "to allow staff more flexibility to work from home or from another location" (22 per cent).

The survey also revealed three perceived internal barriers to switching over to VoIP services. The main concern was that VoIP is "perceived as delivering poor quality or unreliable service" (42 per cent); secondly, the "benefits are not fully understood by management team within the business" (32 per cent); the third barrier cited was that VoIP is "perceived as too much effort to deploy or maintain" (25 per cent). However 99 per cent of businesses that implemented VoIP confirmed that there to be substantial return in terms of cost savings, flexible working and enhanced customer service.

Tan Aksoy, Chief Executive Officer at Telappliant, commented, "In reality, VoIP telephony has moved a long way forward since the days of staff having to plug a headset into their desktop computer. Modern VoIP services are easy to set up, reliable and offer crystal-clear call quality. With advanced telephony features usually only found on high-end phone systems, VoIP gives SMEs a range of tools to compete more effectively with their larger competitors. Functionality such as audio conferencing, call recording and IVRs (Interactive Virtual Receptionists that automatically route calls to the correct department) will enable businesses to work smarter and more efficiently."

VoIP is also extremely scalable - and is not just limited to the office," Tan continued. "Staff can use a special SIM card to extend their office phone extension to any 3G mobile handset, meaning they can carry their desk phone in their pocket. This is ideal for staff that spend a lot of time on the road, home workers or any employee that does not want to be tied to their desk. And because staff are linked directly to the office VoIP network, there are no expensive mobile phone bills. This kind of improved efficiency and saving can't be ignored by businesses that want to improve their bottom line, or by London-based companies that need to ensure business continuity during the Olympics."

Summary of key findings of the Telappliant VoIP survey:

  • VoIP adoption is growing and will continue to grow: 50 per cent of businesses with a head count of 100 - 500 people are actively using VoIP telephony services, and a quarter of small businesses with a head count of 5 - 100 are also already using VoIP telephony services. A third of small businesses are also reviewing the possible introduction of VoIP in the next 12 months.
  • Cost reduction is still a key driver for implementing VoIP: 68 per cent of businesses using VoIP said that they switched to VoIP to reduce overall telephony costs.

  • VoIP supports changing work patterns: 22 per cent of VoIP-using businesses said that they are using VoIP to allow staff greater flexibility to work from home or from another location.

  • Barriers of change are based on perception rather than fact: The survey highlighted three reasons why some businesses have not yet switched to VoIP: perception of the quality and reliability of VoIP services; benefits not fully understood by the business managers; and perception that the switch will take too much effort.

Telappliant owns one of the largest VoIP networks in the UK and has over eighty thousand subscribers benefiting from its telephony services. Fully ISO 9001 certified, Telappliant is unique in being able to deliver innovative, integrated end-to-end VoIP telephony solutions coupled with high quality business support. For further information about Telappliant's business VoIP telephony services, visit www.telappliant.com.

Notes to editor
The survey was conducted by independent technology market research specialists Vanson Bourne in March 2012. 100 UK businesses were surveyed. The following sectors; financial services; manufacturing; retail, distribution & transport; business & professional services; were equally represented in the 100 interviews. The surveyed group also represented in equal proportion the following size bands; 5 - 100 employees and 100 - 500 employees.

About Telappliant®
Telappliant provides Voice over IP (VoIP) telephony services to UK based SMEs. Telappliant has been delivering Internet telephony solutions since 2003 and owns one of the largest VoIP networks in the UK, with over eighty thousand subscribers.

Telappliant delivers feature rich, highly advanced Internet telephony solutions and offers a range of services including hosted and on-site IP PBX, SIP trunking, VoIP-optimised broadband, global telephone numbers from over 40 countries and a range of call plans. The company is uniquely positioned to deliver state-of-the art, integrated end-to-end solutions and offers high quality business support and dedicated, focused account management.

A founding member of the Internet Telephony Services Providers Association (ITSPA) and ITSPA Awards 2012 Finalist, the company is fully ISO 9001 certified. For information about the services available visit http://www.telappliant.com.

Lena Ahad
Technology PR
[email protected]
http://www.technologypr.eu/
+44 (0)7908 725212

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at Internet of @ThingsExpo, Robin Raymond, Chief Architect at Hookflash Inc., will walk through the shifting landscape of traditional telephone a...
SYS-CON Events announced today that SOA Software, an API management leader, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. SOA Software is a leading provider of API Management and SOA Governance products that equip business to deliver APIs and SOA together to drive their company to meet its business strategy quickly and effectively. SOA Software’s technology helps businesses to accelerate their digital channels with APIs, drive partner adoption, monetize their assets, and achieve a...
From a software development perspective IoT is about programming "things," about connecting them with each other or integrating them with existing applications. In his session at @ThingsExpo, Yakov Fain, co-founder of Farata Systems and SuranceBay, will show you how small IoT-enabled devices from multiple manufacturers can be integrated into the workflow of an enterprise application. This is a practical demo of building a framework and components in HTML/Java/Mobile technologies to serve as a platform that can integrate new devices as they become available on the market.
SYS-CON Events announced today that Matrix.org has been named “Silver Sponsor” of Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Matrix is an ambitious new open standard for open, distributed, real-time communication over IP. It defines a new approach for interoperable Instant Messaging and VoIP based on pragmatic HTTP APIs and WebRTC, and provides open source reference implementations to showcase and bootstrap the new standard. Our focus is on simplicity, security, and supporting the fullest feature set.
Internet of @ThingsExpo Silicon Valley announced on Thursday its first 12 all-star speakers and sessions for its upcoming event, which will take place November 4-6, 2014, at the Santa Clara Convention Center in California. @ThingsExpo, the first and largest IoT event in the world, debuted at the Javits Center in New York City in June 10-12, 2014 with over 6,000 delegates attending the conference. Among the first 12 announced world class speakers, IBM will present two highly popular IoT sessions, which will take place November 4-6, 2014 at the Santa Clara Convention Center in Santa Clara, Calif...
BSQUARE is a global leader of embedded software solutions. We enable smart connected systems at the device level and beyond that millions use every day and provide actionable data solutions for the growing Internet of Things (IoT) market. We empower our world-class customers with our products, services and solutions to achieve innovation and success. For more information, visit www.bsquare.com.
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic • Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happens, where data lives and where the interface lies. For instance, it’s a mix of architectural style...
SYS-CON Events announced today that Utimaco will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Utimaco is a leading manufacturer of hardware based security solutions that provide the root of trust to keep cryptographic keys safe, secure critical digital infrastructures and protect high value data assets. Only Utimaco delivers a general-purpose hardware security module (HSM) as a customizable platform to easily integrate into existing software solutions, embed business logic and build s...
SYS-CON Events announced today that Red Hat, the world's leading provider of open source solutions, will exhibit at Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, a...
Connected devices are changing the way we go about our everyday life, from wearables to driverless cars, to smart grids and entire industries revolutionizing business opportunities through smart objects, capable of two-way communication. But what happens when objects are given an IP-address, and we rely on that connection, sometimes with our lives? How do we secure those vast data infrastructures and safe-keep the privacy of sensitive information? This session will outline how each and every connected device can uphold a core root of trust via a unique cryptographic signature – a “bir...
Samsung VP Jacopo Lenzi, who headed the company's recent SmartThings acquisition under the auspices of Samsung's Open Innovaction Center (OIC), answered a few questions we had about the deal. This interview was in conjunction with our interview with SmartThings CEO Alex Hawkinson. IoT Journal: SmartThings was developed in an open, standards-agnostic platform, and will now be part of Samsung's Open Innovation Center. Can you elaborate on your commitment to keep the platform open? Jacopo Lenzi: Samsung recognizes that true, accelerated innovation cannot be driven from one source, but requires a...
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at Internet of @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, will discuss how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.

SUNNYVALE, Calif., Oct. 20, 2014 /PRNewswire/ -- Spansion Inc. (NYSE: CODE), a global leader in embedded systems, today added 96 new products to the Spansion® FM4 Family of flexible microcontrollers (MCUs). Based on the ARM® Cortex®-M4F core, the new MCUs boast a 200 MHz operating frequency and support a diverse set of on-chip peripherals for enhanced human machine interfaces (HMIs) and machine-to-machine (M2M) communications. The rich set of periphera...

SYS-CON Events announced today that Aria Systems, the recurring revenue expert, has been named "Bronze Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, Experian, AAA NCNU, VMware, HootSuite and many others choose Aria to power their recurring revenue business and deliver exceptional experiences to their customers.
The Internet of Things (IoT) is going to require a new way of thinking and of developing software for speed, security and innovation. This requires IT leaders to balance business as usual while anticipating for the next market and technology trends. Cloud provides the right IT asset portfolio to help today’s IT leaders manage the old and prepare for the new. Today the cloud conversation is evolving from private and public to hybrid. This session will provide use cases and insights to reinforce the value of the network in helping organizations to maximize their company’s cloud experience.
The Internet of Things (IoT) is making everything it touches smarter – smart devices, smart cars and smart cities. And lucky us, we’re just beginning to reap the benefits as we work toward a networked society. However, this technology-driven innovation is impacting more than just individuals. The IoT has an environmental impact as well, which brings us to the theme of this month’s #IoTuesday Twitter chat. The ability to remove inefficiencies through connected objects is driving change throughout every sector, including waste management. BigBelly Solar, located just outside of Boston, is trans...
SYS-CON Events announced today that Matrix.org has been named “Silver Sponsor” of Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Matrix is an ambitious new open standard for open, distributed, real-time communication over IP. It defines a new approach for interoperable Instant Messaging and VoIP based on pragmatic HTTP APIs and WebRTC, and provides open source reference implementations to showcase and bootstrap the new standard. Our focus is on simplicity, security, and supporting the fullest feature set.
Predicted by Gartner to add $1.9 trillion to the global economy by 2020, the Internet of Everything (IoE) is based on the idea that devices, systems and services will connect in simple, transparent ways, enabling seamless interactions among devices across brands and sectors. As this vision unfolds, it is clear that no single company can accomplish the level of interoperability required to support the horizontal aspects of the IoE. The AllSeen Alliance, announced in December 2013, was formed with the goal to advance IoE adoption and innovation in the connected home, healthcare, education, aut...
SYS-CON Events announced today that Red Hat, the world's leading provider of open source solutions, will exhibit at Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, a...