Welcome!

Symbian Authors: Jack Newton, Kevin Benedict, Matthew Lobas, Shelly Palmer, RealWire News Distribution

Blog Feed Post

New independent survey predicts 7 out of 10 UK businesses will be using VoIP by next year

… "VoIP adoption in the workplace will accelerate once audiences understand the true business benefits and how technology in this area has advanced," says Telappliant®…

LONDON - Thursday 12th April 2012 - Telappliant, the leading Internet telephony provider for UK based small to medium sized enterprises (SMEs), today released findings from a new survey which revealed that almost 7 out of 10 UK businesses will be using VoIP telephony services by 2013.

The study, which questioned 100 UK businesses from a variety of industries, showed that 41 per cent of UK companies are already actively using VoIP telephony to improve efficiencies within their business, while a further 25 per cent have plans to review and implement VoIP within the next 12 months. The data also indicated that businesses with a head count of 100 - 500 people are embracing the technology faster than smaller businesses.

The two primary reasons given for using VoIP telephony were the need "to reduce overall telephony costs for our business" (68 per cent), and "to allow staff more flexibility to work from home or from another location" (22 per cent).

The survey also revealed three perceived internal barriers to switching over to VoIP services. The main concern was that VoIP is "perceived as delivering poor quality or unreliable service" (42 per cent); secondly, the "benefits are not fully understood by management team within the business" (32 per cent); the third barrier cited was that VoIP is "perceived as too much effort to deploy or maintain" (25 per cent). However 99 per cent of businesses that implemented VoIP confirmed that there to be substantial return in terms of cost savings, flexible working and enhanced customer service.

Tan Aksoy, Chief Executive Officer at Telappliant, commented, "In reality, VoIP telephony has moved a long way forward since the days of staff having to plug a headset into their desktop computer. Modern VoIP services are easy to set up, reliable and offer crystal-clear call quality. With advanced telephony features usually only found on high-end phone systems, VoIP gives SMEs a range of tools to compete more effectively with their larger competitors. Functionality such as audio conferencing, call recording and IVRs (Interactive Virtual Receptionists that automatically route calls to the correct department) will enable businesses to work smarter and more efficiently."

VoIP is also extremely scalable - and is not just limited to the office," Tan continued. "Staff can use a special SIM card to extend their office phone extension to any 3G mobile handset, meaning they can carry their desk phone in their pocket. This is ideal for staff that spend a lot of time on the road, home workers or any employee that does not want to be tied to their desk. And because staff are linked directly to the office VoIP network, there are no expensive mobile phone bills. This kind of improved efficiency and saving can't be ignored by businesses that want to improve their bottom line, or by London-based companies that need to ensure business continuity during the Olympics."

Summary of key findings of the Telappliant VoIP survey:

  • VoIP adoption is growing and will continue to grow: 50 per cent of businesses with a head count of 100 - 500 people are actively using VoIP telephony services, and a quarter of small businesses with a head count of 5 - 100 are also already using VoIP telephony services. A third of small businesses are also reviewing the possible introduction of VoIP in the next 12 months.
  • Cost reduction is still a key driver for implementing VoIP: 68 per cent of businesses using VoIP said that they switched to VoIP to reduce overall telephony costs.

  • VoIP supports changing work patterns: 22 per cent of VoIP-using businesses said that they are using VoIP to allow staff greater flexibility to work from home or from another location.

  • Barriers of change are based on perception rather than fact: The survey highlighted three reasons why some businesses have not yet switched to VoIP: perception of the quality and reliability of VoIP services; benefits not fully understood by the business managers; and perception that the switch will take too much effort.

Telappliant owns one of the largest VoIP networks in the UK and has over eighty thousand subscribers benefiting from its telephony services. Fully ISO 9001 certified, Telappliant is unique in being able to deliver innovative, integrated end-to-end VoIP telephony solutions coupled with high quality business support. For further information about Telappliant's business VoIP telephony services, visit www.telappliant.com.

Notes to editor
The survey was conducted by independent technology market research specialists Vanson Bourne in March 2012. 100 UK businesses were surveyed. The following sectors; financial services; manufacturing; retail, distribution & transport; business & professional services; were equally represented in the 100 interviews. The surveyed group also represented in equal proportion the following size bands; 5 - 100 employees and 100 - 500 employees.

About Telappliant®
Telappliant provides Voice over IP (VoIP) telephony services to UK based SMEs. Telappliant has been delivering Internet telephony solutions since 2003 and owns one of the largest VoIP networks in the UK, with over eighty thousand subscribers.

Telappliant delivers feature rich, highly advanced Internet telephony solutions and offers a range of services including hosted and on-site IP PBX, SIP trunking, VoIP-optimised broadband, global telephone numbers from over 40 countries and a range of call plans. The company is uniquely positioned to deliver state-of-the art, integrated end-to-end solutions and offers high quality business support and dedicated, focused account management.

A founding member of the Internet Telephony Services Providers Association (ITSPA) and ITSPA Awards 2012 Finalist, the company is fully ISO 9001 certified. For information about the services available visit http://www.telappliant.com.

Lena Ahad
Technology PR
[email protected]
http://www.technologypr.eu/
+44 (0)7908 725212

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
SYS-CON Events announced today that A&I Solutions has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 1999, A&I Solutions is a leading information technology (IT) software and services provider focusing on best-in-class enterprise solutions. By partnering with industry leaders in technology, A&I assures customers high performance levels across all IT environments including: mai...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
SYS-CON Events announced today that EARP will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "We are a software house, so we perfectly understand challenges that other software houses face in their projects. We can augment a team, that will work with the same standards and processes as our partners' internal teams. Our teams will deliver the same quality within the required time and budget just as our partn...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Tappest will exhibit MooseFS at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. MooseFS is a breakthrough concept in the storage industry. It allows you to secure stored data with either duplication or erasure coding using any server. The newest – 4.0 version of the software enables users to maintain the redundancy level with even 50% less hard drive space required. The software func...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
In order to meet the rapidly changing demands of today’s customers, companies are continually forced to redefine their business strategies in order to meet these needs, stay relevant and continue to see profitable growth. IoT deployment and development is integral in this transformation, and today businesses are increasingly seeing the value of investing their resources into IoT deployments. These technologies are able increase ROI through projects such as connecting supply chains or enabling sm...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.