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Symbian Authors: Jack Newton, Kevin Benedict, Matthew Lobas, Shelly Palmer, RealWire News Distribution

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Broadvox Introduces Voice Control Technology with its Managed Hosted Voice Service

Broadvox, a leading provider of Managed Business VoIP services, has made switching to Hosted Voice for small and medium-sized businesses easier and more affordable with Broadvox’s Voice Control Technology. Voice Control Technology addresses key issues when switching to a hosted voice solution such as call quality, business continuity, and the cost of purchasing a dedicated broadband circuit. First, by installing dedicated voice quality monitoring equipment with every installation, Broadvox is able to measure call quality over any broadband circuit which avoids the purchase requirement of a dedicated T1 or other broadband connection. Second, Broadvox provides customers with a Managed Switch and QoS Router to make sure all PCs and phones are properly prioritizing voice traffic. Finally, an Uninterruptible Power Supply (UPS) is installed in front of a customer’s data network to provide continuity of service in the event of a power outage.

For best voice quality, businesses have to purchase both the broadband and hosted voice service from the same service provider, and Broadvox has a full set of broadband options for businesses that require the highest voice quality guarantee. However, with Voice Control Technology installed with every Managed Hosted Voice installation, Broadvox can provide voice control and support regardless of the broadband choice – saving customers the expense and hassle of switching their existing broadband provider.

Broadvox also provides a 30-Day Customer Satisfaction Guarantee, a 15-Day Installation Guarantee for its Hosted Voice service, and a 99.999% uptime and 4 Hour MTTR (Mean Time to Repair) Service Level Agreement. Now, any business can affordably and quickly make the shift to an enterprise-class hosted voice solution with absolutely no hassles, plus the confidence that their service is supported.

For a limited time, Broadvox is also offering a Switch to Voice promotion for companies with a minimum of 10 employees. This incentive to switch to Managed Hosted Voice includes: free IP Phones, free Voice Control Technology, and free activation and on-site professional installation.

“Broadvox has made switching to a business-class Hosted Voice service more affordable and easier for end-users and the IT professionals who support them. VCT allows us to deliver to our customers the flexibility of broadband-choice without sacrificing voice quality,” said Arnaud Gautier, Executive Vice President of Product and Customer Experience.

Broadvox developed this technology bundle and bring-your-own-broadband option specifically to meet the needs of its customers and partner community. Eliminating the required purchase of a dedicated broadband circuit supports the idea that customers should be able to choose any broadband provider for their Hosted Voice service without sacrificing quality of service.

A small business using Broadvox’s Managed Hosted Voice solution can bring up an additional office in as little as 24 hours. Plus, advanced features like Fixed Mobile Convergence can bridge the gap between personal mobile devices and the office phone system by allowing people to use their cell phone to place and receive office VoIP calls. SMBs powered by Broadvox Managed Hosted Voice take advantage of real cost savings estimated at 50% off traditional phone systems while also taking advantage of advanced calling features to help them stay nimble and succeed in today’s business environment.

About Broadvox

Broadvox is a leader in providing customized integrated managed VoIP communication and collaboration solutions to support SMB, Enterprise and Carrier customers. It has deployed one of the largest, full-featured global VoIP networks and is trusted by over 300 telecommunications carriers, ASPs, ISPs and more than 10,000 businesses and 4,000 partners nationwide. Broadvox delivers SIP Trunking, SIP origination and termination services, broadband and Hosted Voice and UC Communications. Broadvox is headquartered in Dallas, Texas. For more information, visit www.broadvox.com.

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