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Cellebrite Selected to Deliver Mobile Phone Diagnostics in MetroPCS Stores Nationwide

Today at Mobile World Congress, Cellebrite, the leading provider of mobile data transfer and mobile forensic solutions, announced that it has been selected to deliver the Cellebrite Touch mobile phone diagnostics solution to MetroPCS stores. The solution is the first of its kind in North America, providing agents with the ability to quickly “detect and correct” mobile phone issues in the store as part of a suite of applications designed to optimize wireless retail operations.

“Consumers demand rapid resolution when issues arise with their mobile devices and MetroPCS is committed to providing the best service as quickly as possible,” said Doug Glen, senior vice president, corporate development, MetroPCS. “Arming our in-store agents with the appropriate tools, like the Cellebrite Touch diagnostic solution, helps agents quickly identify and address common problems and gives customers the best overall in-store and mobile experience.”

The Cellebrite Touch diagnostics solution enables the immediate identification and resolution of simple mobile device faults in retail stores by existing retail agents. Previously, mobile phone diagnostics involved a time and resource consuming work cycle that required faulty mobile phones to be sent to an off-site repair center. Now, using the Cellebrite Touch’s automated diagnostics capability, in-store agents can run an automatic diagnostic process on any supported device that is suspected to be faulty. The solution provides real-time analysis of device, memory, storage and network information, as well as CPU and RAM performance. The diagnostics application can also update devices with the latest firmware.

Jim Grady, CEO, Cellebrite USA commented: “With a significant reduction in No Fault Found devices during our initial rollout, and industry statistics indicating that returns can cost retailers as much as $100 per device, we expect that our diagnostics solution will allow wireless retailers to significantly lower the costs associated with unnecessary repairs and exchanges."

Cellebrite’s diagnostics capabilities address 11 of the most common issues faced by mobile phone users including:

  • Screen freezing
  • Camera
  • LCD display
  • Battery
  • Sound
  • Touch screen
  • Connectivity
  • Power cycling
  • Sensors
  • Vibration
  • Physical Keyboard

The Cellebrite Touch diagnostics solution is delivered as part of an integrated suite of applications that optimize wireless retail operations to increase revenue, boost margins, and improve customer satisfaction. With support for more than 5,000 models and all major mobile operating systems, the Cellebrite Touch delivers the industry’s fastest phone-to-phone content transfer, back-up, and restore, a fully automated phone trade-in program out of the box, application content and delivery at the point of sale, and robust diagnostics in a single, integrated solution. To learn more about Cellebrite Touch and its diagnostics capabilities please visit www.cellebrite.com/retail-products.

About Cellebrite

Founded in 1999, Cellebrite is a global company known for its technological breakthroughs in the cellular industry. The pioneers in mobile phone-to-phone content transfer, today Cellebrite provides a complete range of solutions for the mobile retail industry such as phone to phone content transfer, backup & restore, diagnostics and application and content delivery at the point of sale.

Cellebrite is the exclusive provider of POS data transfer to more than 150 wireless carriers worldwide including Verizon Wireless, AT&T, Sprint/Nextel, T-Mobile, O2, Radio Shack, Orange, Vodafone and many more.

Cellebrite is a wholly-owned subsidiary of the Sun Corporation, a listed Japanese company (6736/JQ).


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